The customer care process begins with a brief arriving into sales or account management. For new customers, our sales team oversees onboarding, with support from account managers and the wider care team. This ensures a smooth start, introducing our services and setting the stage for successful collaboration.

Once onboarded, account managers take the reins, personally managing each project. This approach allows our sales team to concentrate on enquiries and generating new leads, while account managers maintain close communication, ensuring every customer receives tailored support and seamless project delivery.

Meanwhile, the accounts team ensures smooth onboarding and remains available for any financial or billing-related queries. Together, the customer care team coordinates and oversees the successful execution of all jobs, ensuring everything runs like clockwork while providing industry-leading service every step of the way.